What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will make it easier for both you and your pet to enjoy the experience.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our staff will go over your pet's history and problems with you. You are welcome to ask any questions, and we will devote time to answering them.
Examination, Diagnosis & Treatment
We will give you a diagnosis and treatment options after we have assessed your pet. Your veterinarian and you will collaborate to come up with a treatment plan for your pet.
We'll write a detailed report of our diagnosis, our conversation with you, and your pet's treatment plan after your visit. We'll keep this information on hand in case you need it in the future.
Our Pet Care Philosophy
We proudly serve pet owners in Clearlake. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventive care, client education, and providing comprehensive emergency and rehabilitative care to Clearlake pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and ScratchPay as financing options. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, small mammals, and reptiles.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- Do you offer emergency services?
We offer emergency care strictly by appointment and if we can fit your pet into our schedule. You must call ahead during our regular clinic hours.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.